Cancelling before a professional accepts
If nobody has accepted your request yet, cancel it in the app at no cost.
Cancelling a booking, and when money comes back to you.
If nobody has accepted your request yet, cancel it in the app at no cost.
You can still cancel from the app. Please do it as early as you can — once someone has set off to reach you, they have given up other work to do so. Repeatedly cancelling on professionals who are already on their way may affect your ability to book.
You are not charged, and you can request a new match for the same job straight away.
Your professional sends a quote once they have seen the job. Nothing is owed until you accept that quote in the app, so there is no charge for a visit you decide not to go ahead with unless that was agreed in advance.
If you have already paid and the work was not done, was not completed, or was not what you agreed, contact support and we will review it under our complaints process. Approved refunds are returned by the same method you paid with. Mobile money providers may take a few days to show the money back in your account.
Where you paid the professional in cash, any agreed refund is arranged through us with the professional rather than reversed automatically.
If you are unsure whether something is refundable, contact support before the work goes ahead and we will tell you where you stand.