Raise it with us first
Every job in the FUNDI app has a Report an issue option. You can also contact our support team directly using the details on our contact page. Tell us the job, what happened, and what outcome you are looking for.
What to do when a job does not go the way it should, and how we handle it.
Every job in the FUNDI app has a Report an issue option. You can also contact our support team directly using the details on our contact page. Tell us the job, what happened, and what outcome you are looking for.
Support logs your complaint against the specific job and reviews the record: the request, the agreed quote, the tracking history, messages, and payment status. We may contact both you and the professional for their account of what happened.
Depending on what we find, the outcome may be a return visit to put the work right, an adjustment to what you owe, a refund where payment has already been taken, or a decision that no fault was found. We explain the reason for the outcome either way.
Upheld complaints are recorded against the professional's account. Repeated or serious issues lead to a formal warning, suspension from taking new jobs, or removal from FUNDI entirely.
Reply to us and ask for the case to be looked at again, and a different member of the team will review it. Using this process does not affect your rights under Tanzanian consumer law.
If you feel unsafe or a crime has been committed, contact the police immediately, then tell us so we can suspend the account while we investigate.